Instruction: How to exchange or return a ticket if the coronavirus prevented a trip?

Our support service helps around the clock on any issue. However, due to the large flow of appeals in connection with Coronavirus, there may be a delay in response. Requests are processed in the order of queue, and the first in it are those whose departure before. The duration of the response to the request may be from 20 days, If your departure is not soon, then the answer can come later.

Please expect answers, all applications will be processed. And we are very grateful for your patience.

If you want to check if your flight is canceled, do it on the airline’s website. In the same place, check the policies of the Coronavirus airline.

Also check whether your tickets for the return or exchange policy will fall in connection with the coronavirus epidemic. Especially for this, we collected for you links to information pages of carriers.

  • Aegen Airlines
  • Aeroflot
  • Air Astana
  • Air Baltic
  • Air China
  • Air Europa
  • Air France
  • Air Serbia
  • Alitalia
  • Air Moldova
  • Austrian
  • Azerbaijan Airlines
  • Azimut
  • Bangkok Airways
  • Belavia
  • Instructions how to exchange or return ticket if the coronavirus prevented a trip
  • British Airways
  • Brussels Airlines
  • Bulgaria Air
  • China Eastern
  • Czech Airlines
  • EasyJet
  • Egyptair
  • Emirates
  • Ethiopian Airlines
  • Etihad Airways
  • Finnair
  • Fly One
  • Flydubai
  • Gulf Air
  • Hainan Airlines
  • Japan Airlines
  • Iberia
  • KLM
  • Koreanair
  • Lot
  • Lufthansa
  • Montenegro Airlines
  • Oman Air
  • Pegasus
  • Pobeda
  • Qatar Airways
  • Ryanair
  • S7 Airlines
  • Scat
  • Singapore Airlines
  • Skandinavian Airlines
  • Swiss
  • Tap Portugal
  • Thai Airways
  • Turkish Airlines
  • Ural Airlines
  • Utair
  • Uzbekistan Airways
  • Vietnam Airlines
  • Vueling
  • Wizz Air

If your ticket does not fall under the current rules regarding the coronavirus epidemic, please do not leave the support service. Unfortunately, we cannot do anything excess of the fact that the airline allows – it will be faster to help other customers with their misfortune.

If your ticket falls under the return policy and exchange, we have prepared for you instructions, how to exchange it or return:
1. Leave an application for the return of air ticket on the site

To do this, send a request to our care service through Form on the site.

If your flight is canceled, choose "ticket return" , Fill all the specified fields. Do not worry, in this case, the return to you is already defined, expect our answer and do not create repeated appeals – it will only complicate the work.

If you need to change the departure date due to the cancellation or replacement of the flight, select the cause "Changing the schedule", Specify the current or desired departure date (one that is closer to today), and in the text describe in detail what you want to do with your ticket.

In response, you will receive an automatic message that your request is processed

2. Confirm your manager for refund

When our specialist will send you an email with the terms of refund, you need to confirm your decision to the deadlines specified in the letter. Only after that will be made a refund.

When choosing a ticket payment "map view Kupibilet.Ru »Confirmation is the phrase "I confirm" or "I agree", "I agree", sent by the client in response letter while preserving the topic of writing and the history of correspondence.

For tickets paid by "Map directly to the airline"Confirmation is the fact of payment of the service collection for refund following the reference received from the manager along with the calculation of the return.

If we get your confirmation later than the specified period manager or you send it not to continue the correspondence, but a separate message or through another communication channel, the possibility of a forced return will be missed. Therefore, do not leave the correspondence with the manager.

3. Get a written confirmation from the manager

Return can be considered implemented after you receive a notification from the Support Service Manager with written confirmation.

By what rules we carry out a refund

We focus on new return rules that introduced airlines in the current situation with the virus. Some return tickets with a regular fine under the facilities of the tariff, others – without a fine, and some airlines temporarily made returnable tickets with returnable tickets (due to the epidemic, for example).

However, it is necessary to consider the purchase date of the ticket price and travel period. Special refund conditions due to coronavirus act on certain directions and dates, have this in mind. Our managers will prompt all, do not worry.

How else to contact us

Many complaints about what people can not get through. Yes, there are a lot of calls, and everyone needs to tell everything in detail. If you have an urgent question, contact us on other communication channels, where we also answer promptly:

  • chat with support in App to Cubicilette
  • Write through iMessage (for Apple users)
  • Chat in the corner of the page on the site kupibilet.RU (only registered users)
  • Bot support in Telegraph @kupibilet_support_bot
  • Personal messages of the group in In contact with
  • Direct B Instagram

How to find out whether the return ticket?

Return you have a ticket or not – depends on the rules of the airline tariff. It also happens that the tariff itself is non-returnable, but the price of the ticket also includes the taxes that can be returned.

When you buy air tickets from us, you can see if your ticket return is back at the reservation stage.

1. In step "Booking" click "Compare Tariffs". You will open a sign, where will the return tariff be said.

2. At the payment step at the bottom of the page, click on the words "Return and Exchange"

The window will open, where at the bottom of the actual references to the tariff conditions. True there will have to be confused. But how to read the tariff rules we wrote here.

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